FAQs - Frequently asked questions

How does the delivery work?


Once you have completed your purchase online, your order will be scheduled for delivery the following Wednesday between 12-6pm. We will confirm this with you. Your meals will always arrive frozen. Once we arrive at your location we can: 1. Hand them straight to you (using COVID-19 best practice food handling) or 2. If no-one is home - you can leave a chilly bin outside. Please give clear instructions in the 'delivery instructions' part of online check-out or 3. Purchase a 'chilltainer' box - these will keep your meals frozen for at least 12 hours. Let us know where to leave it using the 'delivery instructions' part of online check-out




Do you deliver outside the Wairarapa?


We deliver to the townships of Martinborough, Featherston, Greytown, Carterton, Masterton. If you're outside the Wairarapa, please email us on info@providorefood.co.nz and we'll see if we can help you.




Do you deliver to Wairarapa rural areas?


If you are outside of the Wairarapa townships, please email us at info@providorefood.co.nz and we'll contact you to arrange something - either direct delivery or courier




How does the in store pick up option work?


You're welcome to pick up your order from Martinborough from Wednesday-Saturday (10am-2pm). We will confirm this with you.




Do I need to add delivery instructions to my order?


Yes please - we need to know if your house is hard to find, or a long way from the road, or dogs to be aware of. You can leave these instructions in the online check-out. Please be as clear as possible.




What time will our delivery arrive on the Wednesday?


Your order will be delivered between 12pm-6pm. We will confirm this with you.




What are the delivery charges?


Wairarapa Towns:

  • Martinborough - $5.00
  • Featherston - $7.50
  • Greytown - $7.50
  • Carterton - $9.00
  • Masterton - $9.00
Wairarapa Rural - please contact us at info@providorefood.co.nz and we will see if we can help you out.
Wellington/Hutt Valley and rest of NZ - via courier (price by arrangement - contact us - info@providorefood.co.nz)





info@providorefood.co.nz

13-17 Jellicoe St, Martinborough

+64 6 306 8811

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